After each order is placed, we process them in the order that they are received. We strive to ship each order within 2 business days, though processing times may be longer at certain times of the year. TriPollar orders ship via FedEx and will generally arrive within 1-7 business days, depending on your location.
Orders placed during weekend or during a holiday will be processed the following week.
Please check the shipping tracking link in your shipping confirmation email for the latest shipping status or contact our TriPollar Customer Service Team at firstname.lastname@example.org
We are committed to providing you with the highest quality products and are confident in our products’ effectiveness. If, for any reason, you’d like to return your TriPollar purchase, we offer a 30-day satisfaction guarantee and a one (1) year warranty described here.
Refreshed TriPollar devices are considered final sale and are not eligible for returns. If your device arrived damaged or you received the wrong product, please contact us.
If you received your product damaged during shipping, please save the damaged box and product(s).
We are only able to initiate refunds for products purchased directly from mytripollar.com and with the original box. If purchased from another retailer, please contact them directly for information on their return policy. Shipping is not included in refunds.
Please retain your proof of purchase and the original packaging, as it is required for all returns and refunds.
To initiate a return, please complete the following steps.
1. Contact our Customer Service team at email@example.com and provide the following information in your email. Our team will respond within 2 business days.
2. Package the item(s) to be returned in the original TriPollar packaging.
Return shipping is the responsibility of the customer. TriPollar is not responsible for any lost or stolen shipments. We recommend that you retain your tracking information.
Please allow two to three weeks for processing returns and exchanges. Returns after the Holiday Season may require longer processing times.
We strongly believe in product quality and because of that, every device is subjected to rigorous design, manufacture, inspection and test procedures to ensure it meets our exact specifications. Defective products are extremely rare.
TriPollar will replace authentic devices, eligible for warranty service, with merchandise of equal or better quality. Every new device includes a 30-day money-back guarantee and a one (1) year warranty covering any manufacturer related problems resulting from everyday use of the product. Warranties are only valid for items purchased through authorized sellers, returned within the warranty dates, and have a physical product purchase receipt from the location purchased. This warranty is void if the product has been subject to an accident, misuse, abuse improper maintenance or repair, unauthorized modification, or any other use not found in the printed instructions.
To initiate a warranty replacement, please contact our Customer Service team at firstname.lastname@example.org.
Please provide the following information in your email.
Serial Number Location: All serial numbers can be found on the packaging as well as on each device.