Shipping, Returns, & Warranty Policy

Shipping Policy

After each order is placed, we process them in the order that they are received. We strive to ship each order within 2 business days, though processing times may be longer at certain times of the year. TriPollar orders ship via FedEx and will generally arrive within 7-10 business days, depending on your location.

Orders placed during weekend or during a holiday will be processed the following week.

Please check the shipping tracking link in your shipping confirmation email for the latest shipping status or contact our TriPollar Customer Service Team at

Returns & Refunds Policy

Shop with confidence for the holidays. We are committed to providing you with the highest quality products and are confident in our products’ effectiveness. 
Any purchase made between now and 12/31/2021 is backed by a money back guarantee until 1/31/2022 and a one (1) year warranty. Customers are responsible for return shipping.

Refreshed TriPollar devices are considered final sale and are not eligible for returns. If your device arrived damaged or you received the wrong product, please contact us.

If you received your product damaged during shipping, please save the damaged box and product(s).

We are only able to initiate refunds for products purchased directly from and with the original box. If purchased from another retailer, please contact them directly for information on their return policy. Shipping is not included in refunds.

Please retain your proof of purchase and the original packaging, as it is required for all returns and refunds.

To initiate a return, please complete the following steps.

1. Contact our Customer Service team at and provide the following information in your email. Our team will respond within 2 business days.

  • Order number
  • First and last name
  • Shipping address
  • Product to be returned
  • Reason for returning
  • Serial number of your device. This can be found on the original box or on the device as outline in here.

If returning your device due to a fault, everything must be returned; the device, plugs, chargers, manual, box, gels - failure to do this will delay the testing and replacement process of your return.

2. Package the item(s) to be returned in the original TriPollar packaging. 

Return shipping is the responsibility of the customer. TriPollar is not responsible for any lost or stolen shipments. We recommend that you retain your tracking information.

Please allow two to three weeks for processing returns and exchanges. Returns after the Holiday Season may require longer processing times.

Warranty Policy

We strongly believe in product quality and because of that, every device is subjected to rigorous design, manufacture, inspection and test procedures to ensure it meets our exact specifications. Defective products are extremely rare.

TriPollar will replace authentic devices, eligible for warranty service, with merchandise of equal or better quality. Every new device includes a 30-day money-back guarantee and a one (1) year warranty covering any manufacturer related problems resulting from everyday use of the product. Warranties are only valid for items purchased through authorized sellers, returned within the warranty dates, and have a physical product purchase receipt from the location purchased. This warranty is void if the product has been subject to an accident, misuse, abuse improper maintenance or repair, unauthorized modification, or any other use not found in the printed instructions.

To initiate a warranty replacement, please contact our Customer Service team at

Please provide the following information in your email.

  • Name
  • Shipping address
  • Phone number
  • Product to be returned
  • Description of the issue you are experiencing with your device
  • Proof of purchase – please attach a copy or image of your proof of purchase from an authorized seller
  • Serial number of your device 

Serial Number Location: All serial numbers can be found on the packaging as well as on each device. 

  • TriPollar STOP X ROSE GOLD: top panel near where you plug in the cord.
  • TriPollar STOP X ROSE Special Edition: top panel near where you plug in the cord.
  • TriPollar STOP Vx: top panel near where you plug in the cord.
  • Geneo Personal: Brush/Capsule side, below the power button.
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